Comments on: What to do now? http://www.macbookrandomshutdown.com/2006/09/09/what-to-do-now/ does your Macbook shutdown randomly - mine does Tue, 07 Sep 2010 08:18:39 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: tom http://www.macbookrandomshutdown.com/2006/09/09/what-to-do-now/comment-page-1/#comment-240 tom Sun, 10 Sep 2006 20:29:02 +0000 http://macbookrandomshutdown.com/2006/09/09/what-to-do-now/#comment-240 yes, mine is past 90 days and in the shop, so it is covered (if they are screening you with caller id, try a friends phone & tell them it is a hardware problem). however, apple is totally slammed with this problem, mine has been in for almost 2 weeks waiting on a new heat sink that is on order. i have heard of others currently in for longer. i waited on hold 2 hours friday only to find out they didn't know when parts would be coming in. i had waited a month to send mine in, hoping they might have a better handle on the problem by then. i was able to start it up by holding down the power until the loud beep came, then it generally worked once it warmed up, as long as i didn't let it go to sleep, the problem did get progressively worse. so, i don't know whether it is better now to wait or get your computer in line, either way, don't hold your breath! yes, mine is past 90 days and in the shop, so it is covered (if they are screening you with caller id, try a friends phone & tell them it is a hardware problem). however, apple is totally slammed with this problem, mine has been in for almost 2 weeks waiting on a new heat sink that is on order. i have heard of others currently in for longer. i waited on hold 2 hours friday only to find out they didn’t know when parts would be coming in. i had waited a month to send mine in, hoping they might have a better handle on the problem by then. i was able to start it up by holding down the power until the loud beep came, then it generally worked once it warmed up, as long as i didn’t let it go to sleep, the problem did get progressively worse. so, i don’t know whether it is better now to wait or get your computer in line, either way, don’t hold your breath!

]]> By: Craig http://www.macbookrandomshutdown.com/2006/09/09/what-to-do-now/comment-page-1/#comment-238 Craig Sun, 10 Sep 2006 19:15:32 +0000 http://macbookrandomshutdown.com/2006/09/09/what-to-do-now/#comment-238 This problem is covered by your warranty. Call AppleCare back and if they give you the "out of 90 days" rubbish, get the operator's name and report them. I called (my 90 days ran out ages ago) and they were very helpful because my 1 year warranty is still in full effect. This problem is covered by your warranty. Call AppleCare back and if they give you the “out of 90 days” rubbish, get the operator’s name and report them. I called (my 90 days ran out ages ago) and they were very helpful because my 1 year warranty is still in full effect.

]]> By: Nick Alexander http://www.macbookrandomshutdown.com/2006/09/09/what-to-do-now/comment-page-1/#comment-233 Nick Alexander Sun, 10 Sep 2006 09:11:53 +0000 http://macbookrandomshutdown.com/2006/09/09/what-to-do-now/#comment-233 He Austin, Send it back for repair. I've had many many macs over the years, and occasionally i've had hardware issues. Sending it back has always resolved these very quickly, and the repairs have never made anything worse... apple have the best repair facilities of any manufacturer, and they are "officially" aware of this problem. Turnaround for my ibook when the hard disk died was a mere 4 days too... I was also a student, but I just waited till there was a one week lull in studies to send it off. Good luck. Nick. He Austin,

Send it back for repair. I’ve had many many macs over the years, and occasionally i’ve had hardware issues. Sending it back has always resolved these very quickly, and the repairs have never made anything worse… apple have the best repair facilities of any manufacturer, and they are “officially” aware of this problem.
Turnaround for my ibook when the hard disk died was a mere 4 days too… I was also a student, but I just waited till there was a one week lull in studies to send it off.

Good luck. Nick.

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