Sale on hold.
A month ago I showed my beautiful new black macbook to a colleague. I told him he should replace his aging Sony 505 with one. Then, three weeks ago, my MB began to suffer the BLACK DEATH you folks descibe. I sent it for service…heatsink has been on order for two weeks.
Friday my colleague announce his Sony had finally completely died, and he was going to the Apple store Saturday. “Not so fast”, I said, “They crash”. He can put his purcahse on hold for a week or so, but if there is no announced solution to RSS he will likley buy another windows machine.
Sooo, Apple, unless you let the community know how you plan to handle
this little problem, you will begin to see your sales taper off. With over 600 cases registered to this site, and many times that number that have not yet found the site, the problem is clearly widespread. Time to disclose the solution (and announce the recall). Every day of delay does more damage.
September 17th, 2006 at 4:41 pm
Did you take your computer to the Apple store to get fixed or replaced?
I guess NOT. You instead came to this site to complain about your problem. In millions of laptop sales it is perfectly normal to get some problems, specially when you are using other’s components (bateries, processors, disks, are all not made by Apple.
Take the laptop to the Apple Store and i am sure they will do good on you.
September 17th, 2006 at 5:04 pm
Richard, i think YOU are on the wrong site. We ARE HERE TO COMPLAIN!
September 17th, 2006 at 6:18 pm
The original poster wrote: “I sent it for serviceâ?¦heatsink has been on order for two weeks.”
Learn to read, Mr. Dib.
September 18th, 2006 at 2:11 am
As I said, I sent the MB to Apple for repair. Also, I took it to the “Genius Bar” first. I guess I will call tomorrow, wait the required time listening to the music, and ask the have my case “escallated”. I guess that measn I get a heat sink faster that the schmuck who didn’t want to wait on the phone. Oh, and just to be precise, there are no aftermarket parts in my MB…pure apple.
I love the MB…if only it actually worked. Oh, and I would also like to have it back, soon, please.
September 18th, 2006 at 3:38 am
Dear FanBoy Richard,
Get a clue.
jbp,
I have had three Sony laptops over the years and never had any troubles, so maybe your friend would be better off with another Sony. Though I miss my MacBook and would really rather have it back, at this point I just need a working computer that can handle Adobe CS2. I would not care even if it was a Dell, as long as it worked. The leason to learn here is that all computers suck, so why pay more for a ‘good’ one?
Oh, and don’t put too much faith in the ‘escalation’, it does not seem to do much.
Good Luck.
September 18th, 2006 at 4:37 am
This is unacceptable. I paid extra for a mac. Because of the price it is my only damn computer I am a working programmer… I can not afford to send my system off to california for a month while i watch TV. Where is the fix? Forget the damn warranty, I need this fixed now.