Macbook Random Shutdown

Hello everyone … I posted this on the wiki site and as a comment, but here it is as a post. This is a draft of a petition to Apple we can all sign. Please make any suggestions you might have to make it better … either here or on the wiki site that has been set up. And thanks to everyone that runs this great site!!!

-t

Open Petition to Apple Computer Inc.
Regarding Macbook and Macbook Pro Recall

We the undersigned:

have all purchased a MacBook or MacBook Pro from Apple,
have all experienced Random Shutdown Syndrome (RSS) on the MacBook or MacBook Pro.

RSS is intermittent, ongoing and unpredictable shut-down. This problem means that any use of our MacBooks runs the risk of data loss, system corruption, and any other damage that would be typical of regular and sudden loss of power. Our systems are completely unreliable and cannot be used effectively for either work or play.

This flaw has been identified by users, and any information we provide is based on countless hours of investigation by the MacBook user community. The results of our observations are as follows:

RSS begins as early as a few days and as late as a few months after the time of purchase.
RSS affects a substantial proportion of MacBook users.
RSS results in very frequent shutdown – as few as one or two and as many as a dozen times over the course of a working day.
RSS does not appear to be the result of third-party hardware or software.
RSS is not solved by OS reinstall, firmware updates or any other changes made to software.
RSS cannot be solved by any apparent means that a user can undertake without violating product warrantee.

Because of this Apple Computer’s assistance is obviously required in eliminating RSS. We, the undersigned, wish to formally complain about Apple’s failure to act in an effective, timely and open way. Our specific complaints are:

Apple has not officially acknowledged RSS as a problem on it’s MacBook line.
Apple has released only the barest possible support article related to RSS, which serves merely to direct the users to Applecare.
Apple continues to sell new MacBooks and MacBook Pro computers without acknowledging that users are reporting the line to be unreliable.
Apple has not identified the source of RSS, or presented any permanent solution.
Apple has not released any information on what range of serials are affected.
Apple has made no indication of plans to recall faulty MacBooks, or even which MacBooks are faulty.
Apple has failed in many instances to guarantee timely and open customer service to the users affected by RSS.

We thus request that Apple:

Work in a timely fashion to solve the underlying issues with the MacBook and MacBook Pro lines that produce RSS.
Provide information to its customer base as to its progress in solving RSS.
Provide information to its customer base as to the specific cause of RSS.
Provide information as to the specific range of serials effected.
Provide guarantee that MacBooks and MacBook Pros currently being sold do not have RSS.
Provide assurances that at no time were sales of MacBooks or MacBook Pros fraudulently negligent in Apple’s representation of the reliability and viability of the product.

Finally, in the case that Apple cannot fulfill any of these requests, we the undersigned wish for Apple to acknowledge there is the (known or unknown) defect in its MacBook and MacBook Pro lines and move with due swiftness to a recall all affected computers and refund the money collected from sales of this defective product.

Sincerely,

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