Comments on: Petition Draft http://www.macbookrandomshutdown.com/2006/09/25/petition-draft/ does your Macbook shutdown randomly - mine does Sun, 22 Jan 2012 02:39:19 +0000 hourly 1 http://wordpress.org/?v=3.1 By: Keygen http://www.macbookrandomshutdown.com/2006/09/25/petition-draft/comment-page-1/#comment-82546 Keygen Sun, 22 Mar 2009 21:28:26 +0000 http://macbookrandomshutdown.com/2006/09/25/petition-draft/#comment-82546 Always good quality info from this site! Always good quality info from this site!

]]> By: linnemore Nefdt http://www.macbookrandomshutdown.com/2006/09/25/petition-draft/comment-page-1/#comment-606 linnemore Nefdt Tue, 26 Sep 2006 12:50:19 +0000 http://macbookrandomshutdown.com/2006/09/25/petition-draft/#comment-606 The petition is very well put. I strongly agree with it and would love to sign it, but where?. Linnemore Nefdt The petition is very well put. I strongly agree with it and would love to sign it, but where?.
Linnemore Nefdt

]]> By: Xavier Cano http://www.macbookrandomshutdown.com/2006/09/25/petition-draft/comment-page-1/#comment-599 Xavier Cano Tue, 26 Sep 2006 07:43:16 +0000 http://macbookrandomshutdown.com/2006/09/25/petition-draft/#comment-599 Dear colleagues, I add the letter I send to apple and the answer I get from an European Instution I ask for assistance. At the moment my computer after 22 days in the Apple Service Center has come back home and is working as it should from the first day until now continously. In any case I am agree to sign a community letter as the proposed, better written than mine. I will try to get a new one or be reimbursed or compensated for the lot of hours and disturbance they get me loose. Dear Sir, Thank you for your message which we have forwarded to the Enterprise & Industry Directorate-General of the European Commission (http://ec.europa.eu/enterprise/ict/policy/ict/index.htm) as well as to the Information Society Directorate-General (http://ec.europa.eu/information_society/policy/ecomm/index_en.htm) for information and follow-up. We understand and sympathize with your disappointment. We do hope that you have received or will receive a positive reaction from Apple. If not, we would suggest that you contact a consumer protection organisation in Spain which will be in a position to supply further assistance on your problem. Kind regards, Paola Rigat Information & Communication Health and Consumer Protection Directorate-General European Commission -----Original Message----- From: SANCO MAILBOX Sent: Friday, September 15, 2006 9:12 AM To: SANCO INFO Subject: Apple MacBook Gender: Mr. Name : Xavier First name : Cano Company/Organisation : ( Personnal Issue) Universitat de Barcelona Category : University, School Address: Roure 39, 2n2a Postcode : 08290 City : Cerdanyola del Vallès Country: Spain E-mail : xavi.cano@gmail.com Theme : Consumer Protection Subject : Apple MacBook Question (max 2000chars) : Dear Mr/Mrs, I bear you to check the quoted WebSites, since I think a lot of European customers are affected by the problem related in them. Also I attach the letter I send yo Apple. I encourage you to write a post in som,e of the wesites in order to help european customers. Best Regards, LETTER TO APPLE Dear Sir, In May 17th, as soon as the new brand MacBook 13" was available I made my buy order to get it by means of the Online Shop of Apple in Spain. The computer arrived on first of June. After some days playing, ... the battery life was shorter than should be and quite lower than its predecessors, since my laptop never reach the 3 hours. After looking for the detailed data sheet ..., than in the most economizer configuration was always around 2 hours, I took it to the Apple Service after phoning the Apple Care On-Line. ... Seems to be clear and no need more evidences than the product was defect. The warranty should cover the defects or malfunctions when they are random, but this is not the case as the massive media and people should reflect between the Webs shown below. The defect and the massive apparition seemto be more likely a fraud to the costumer. http://www.macbookrandomshutdown.com/ http://www.appledefects.com/?p=99 For all the detailed and explained, I request you to replace the laptop for a new unit free of defects or hidden malfunctions or for the reimbursement if the product seems to be still in test phase. If after 10 days of this letter I do not receive a satisfactory response I will take you to the European or Spanish competent authorities. I look forward for hearing from you soon, Dear colleagues,
I add the letter I send to apple and the answer I get from an European Instution I ask for assistance.
At the moment my computer after 22 days in the Apple Service Center has come back home and is working as it should from the first day until now continously. In any case I am agree to sign a community letter as the proposed, better written than mine. I will try to get a new one or be reimbursed or compensated for the lot of hours and disturbance they get me loose.

Dear Sir,

Thank you for your message which we have forwarded to the Enterprise &
Industry Directorate-General of the European Commission
(http://ec.europa.eu/enterprise/ict/policy/ict/index.htm) as well as to the
Information Society Directorate-General
(http://ec.europa.eu/information_society/policy/ecomm/index_en.htm) for
information and follow-up.

We understand and sympathize with your disappointment. We do hope that you
have received or will receive a positive reaction from Apple. If not, we
would suggest that you contact a consumer protection organisation in Spain
which will be in a position to supply further assistance on your problem.

Kind regards,

Paola Rigat
Information & Communication
Health and Consumer Protection Directorate-General
European Commission

—–Original Message—–
From: SANCO MAILBOX
Sent: Friday, September 15, 2006 9:12 AM
To: SANCO INFO
Subject: Apple MacBook

Gender: Mr.
Name : Xavier
First name : Cano
Company/Organisation : ( Personnal Issue) Universitat de Barcelona
Category : University, School
Address: Roure 39, 2n2a
Postcode : 08290
City : Cerdanyola del Vallès
Country: Spain
E-mail : xavi.cano@gmail.com

Theme : Consumer Protection
Subject : Apple MacBook
Question (max 2000chars) :
Dear Mr/Mrs,

I bear you to check the quoted WebSites, since I think a lot of European
customers are affected by the problem related in them. Also I attach the
letter I send yo Apple.
I encourage you to write a post in som,e of the wesites in order to help
european customers.

Best Regards,

LETTER TO APPLE
Dear Sir,
In May 17th, as soon as the new brand MacBook 13″ was available I made my
buy order to get it by means of the Online Shop of Apple in Spain.
The computer arrived on first of June. After some days playing, … the
battery life was shorter than should be and quite lower than its
predecessors, since my laptop never reach the 3 hours.
After looking for the detailed data sheet
…, than in the most economizer configuration was always around 2 hours, I
took it to the Apple Service after phoning the Apple Care On-Line.
…
Seems to be clear and no need more evidences than the product was defect.
The warranty should cover the defects or malfunctions when they are random,
but this is not the case as the massive media and people should reflect
between the Webs shown below. The defect and the massive apparition seemto
be more likely a fraud to the costumer.
http://www.macbookrandomshutdown.com/
http://www.appledefects.com/?p=99

For all the detailed and explained, I request you to replace the laptop for
a new unit free of defects or hidden malfunctions or for the reimbursement
if the product seems to be still in test phase. If after 10 days of this
letter I do not receive a satisfactory response I will take you to the
European or Spanish
competent authorities.
I look forward for hearing from you soon,

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