Mine back from Apple
So they had it a total for four days, and they overnighted it back. List of parts indicates the heatsink and a ’sponge heatpipe back’.
I’m posting this from it, now.
We’ll see how it holds up over the long haul.
Meanwhile, I have to say that from the time that I called, to the time I got it back, tech support has been pretty responsive. I have to credit that to the presence of boards like this that serve as a gathering point for disgruntled users who are tired of getting the ’standard yada runaround’.
So, I’d say, give Apple a call, let them address it and evaluate from there.
rickb
September 29th, 2006 at 4:36 am
Too little too late. five weeks and still not back yet. don’t know who you are or how you got it fixed in two days? apple employee?
September 29th, 2006 at 5:18 am
lol that would be funny
September 29th, 2006 at 11:55 am
Yeah, hardly.
I’m not an employee of anyone, except on a temporary basis. And that only when I have to.
I don’t know why I got such prompt service, other than perhaps Apple is getting their hands around this. Again, I suspect that, as I said in the original post, forums like this are bringing the issue to the forefront.
rickb
September 29th, 2006 at 10:53 pm
just called apple agian… was told I should get mine back on 10/11 that we be after 29 days of service on this trip… 8 days on a prev trip to apple and 5 on the first trip thats 42 Days without my laptop I paid 2k for…
September 29th, 2006 at 11:00 pm
Think I read somewhere that if they couldn’t fix it in 20 days, they send you a new one.
Might want to ping them on that.
rickb
September 30th, 2006 at 7:45 pm
i remember reading if u are in UK, its 15 days
October 3rd, 2006 at 4:12 am
Fixed in 1 day. Simply bought ProCare and was able to have a one day turn around. Seems like they have the parts in the store - quick fix. One part, Heatsink kit, with Spnge 1.0 mm Conn. I am very happy after months of frustration.
October 3rd, 2006 at 3:28 pm
So, I’ve had it home for four days and — white screen followed by vertical lines. I called AppleCare and they indicated a PRAM reset and upgrade to 10.4.8 is the fix.
Guess that’s ok - better than sending it in, but what next? I wonder. I have no confidence the machine isn’t going to summarily die, tomorrow or the next day.
Sigh. I guess I’m going to have to sign up for AppleCare, to keep this thing going. Just going to have to factor it into the overall cost of the machine.
rickb
October 30th, 2008 at 1:28 am
Thanks your message has very much helped me:)