Thanks everyone!
Filed in: Random Shutdown Add comments
I happened across this site while looking for a good deal on a macbook. I am now saving my money until i can get a guarantee of no RSS. I just wanted to let you all know that this site has served to warn a would-be buyer, and if it takes too long, a former mac user.
September 30th, 2006 at 2:17 pm
I like my white MacBook (first Apple product I’ve owned), the second repair seems to have fixed it. I bought one of the first ones on the market, and I think this was a problem in the earlier MacBooks, of certain serial numbers. Despite this problem my experience with Apple has been good, I like using the MacBook a lot, and I would still recommend it to anyone.
September 30th, 2006 at 3:11 pm
I actually had to get the motherboard replaced on the ibook I’m typing this on. I was out a few hundred dollars and had no usable laptop for close to a month between it going bad and having to take it in twice to get it repaired. When they changed the serial numbers for the recall I had to find out on my own, no one sent an email or a phone call, then I had to call them to get my money back. I am serious about not going through that again. If my next one has similar problems it will be my last one, and I don’t want to give up my macs.
October 1st, 2006 at 11:40 am
Jan F = Apple Mole! Not even subtle…
October 3rd, 2006 at 12:26 am
I soooo concur with JM above, I’ve been seeing a lot of that on this site. I am so frustrated with MAC right now that even if my Macbook is returned to me in perfect working order and within a reasonable amount of time, I would never recommend this particular product… much less give it praise.
October 4th, 2006 at 4:47 am
Apple Mole? Whatever… some of you guys just live to complain.
November 22nd, 2006 at 8:08 pm
Have to say, I am furious with Mac. I bought a machine at a “mac certified dealer” while on vacation, it was dead on arival and I could’t get help from Apple. This, I was told, was my big mistake.
Here’s my tale….
First problem: buy machine while on vacation at cape mac in Harwich Mass - great shop. Extreme RSS though on day one.
Within 6 days I took the machine to my local Apple-owned mac shop in CT. They said even though the machine was dead on arrival they, Apple, couldn’t give me my money back or exchange the machine for one that was not defective. Why, I asked of my local Apple stores, can’t Apple take back an Apple product? (Seemed simple enough?)
“Well…” said the managers of the Stamford and Danbury CT apple stores… the product came from an certified mac shop, not an Apple store.
Of course, I thought, that makes perfect sense. Why would Apple stand behind an Apple product that came from an Authorized Apple dealer?
I am left to wonder - what does “apple certified retailer mean”. As a customer I don’t really give a sh_ unless it helps me. The intent, i imagine, is to instill a sense of confidence in prospective shoppers, make us think that Apple considers the shop one of their own.
The reality is that customers from mac certified dealers are left twisting in the wind when there is a real problem, like RSS, that needs action (i.e., replacing or refunding for a product that doesn’t work). I bought the machine for a class that started two weeks later. The machine was broken out of the box, and Apple had 100 reasons why they couldn’t honor a basic contract to sell goods that do what they claim.
In the end, after one heroic long distance replacement made by my certified dealer 3 states away (who had to eat the cost of the machine - Apple wasn’t going support him doing the right thing for his customer). I was able to get my money back. I bought another Macbook, this time from my local Apple store who promised it would work out of the box. After day one, RSS again but I couldn’t repeat it in the presence of the apple people. When it got really bad and I could prove it (past the 14 day return window) I go to return it and guess what, I can’t - time expired. And now I have to deal with the hell of exchanging parts. Then 3 weeks and 2 failed repairs later. I have a machine that works…. very slowly I will add.
So if you want to talk about value, for the 1700 price tag, apple failed to tell me I’d need to spend 100+ dollars in gas and trips to different mac stores in 2 states, 20+ hours negotiating with nice people not empowered by Apple to do a damn thing right by this customer (Stamford, Danbury). Several letters, emails and extensive documentation to protect my consumer rigihts.
Bottom line, I don’t like Apple right now. The brand sucks in my opinion.
I am happy to discuss this with anyone at Apple that wishes to confirm my story.
October 28th, 2008 at 3:07 am
Cheap tools and autotools: accessories, drills about our store tools Milwaukee, Makita, Hitachi etc. Cheap electric, drills and saws table. Tools, air tools and auto tools.