Very Rapid RSS Repair by Local Company
Thought I’d share my Random Shutdown experience -
It first started about 6 weeks ago and progressively got worse until I got fed up and held the power button in for ages one time. As most of you probably know now, this boots the machine into a ’safe’ 1 core mode and I found the problem improved to only a few shutdowns per day.
Last Friday (27th Oct 06) was the first opportunity I had to take it to be fixed at a place called iSupport in Southampton, England. Unfortunately I needed online access before this, and not having the internet at home meant that the Macbook was my only option - otherwise I’d have taken it in sooner!
On Friday the replacement heatsink was ordered, and I was able to keep hold of the machine to use over the weekend which was good. iSupport called me today to say the part was in, so I travelled straight there…
I also asked if I could hang around and have a look at the inside which I was able to do. The unit was then disassembled and the heatsink replaced in a few moments right in front of me. I did have some time for some photos though!
I now have a fully working Macbook which was repaired faster than I ever thought it would be - iSupport are highly recommended! After reading some people’s experiences with dealing with Apple direct through their stores, perhaps the local independent Apple Authorised Service Providers may be the better option?
October 31st, 2006 at 4:50 am
This is very similar to my experience, though I’m only at the ‘they have ordered parts stage’, and I could also take my macbook home and work on with that safe 1core mode.
And I’m in Australia, and took my macbook back to the Digilife store. Details on my weblog.
October 31st, 2006 at 6:26 am
All they must have done was install the Firmware Update 1.1 and that fixed it. haha
November 1st, 2006 at 3:55 am
Have had the same problem as others after receiving my Mac book and have concluded that Apple was shipping macbooks with a known heatsync problem and decided to handle it by having end users deal with the problem. The apple center I sent it to took over three weeks to repair and return it since they did not have the part on hand as it was back ordered beause of the numerous macbooks that had the same problem. (It was taking over 30 minutes to reach a human being each time I called over that three week period to check on the repair because of the numerous call that were flooding its call centers)
Apple should be chastised for the way they handled the problem and for shipping mac books with a known malfuction. Maybe it should do its next PC ad that shows both Gates and Jobs using the consumer as their beta testers.
November 1st, 2006 at 2:44 pm
@ Simone - that’s cool, Apple were very quick delivering the replacement part to iSupport with it getting there the next working day.
@ Comment 2 - hmmmmm, I don’t think so - remember I was there watching them do it!!
@ Ciro - It seems that the local authorised service providers are the better bet then with a faster and more personal experience.
I was going to wait until the new Apple Store opened in Southampton, but finally had enough of it shutting down so often, and having to run it on 1 core. I’m glad I went the the local company as Apple’s support couldn’t have bettered their’s, and I suspect it would have taken far longer.
November 1st, 2006 at 11:11 pm
Hello,
Was wondering how to put it back into the double core mode?
November 2nd, 2006 at 6:59 am
Neilzone,
Thanks for the photos, very entertaining… My MB (bought in June) is on week 5 after heatsink replaced and going strong, no problems. My repair experience was satisfactory.
November 29th, 2006 at 10:16 am
Problem with RSS Feed in WordPress.
I have a subdomain that I installed wordpress for another blog site, but the subdomain site's rss feed points to my parent site.
Can anyone come up with any suggestions?
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