I didn’t want to…But I had to. So I did it.
One day, my Macbook turned black on me. Oh yes, random shut-downs. Even the name sucks. I called the mac-support immediately, and asked what I could do?! It took me three calls to apple, before they finnally understood - yeah, the mac has to be sent in for repair. And to top it of, the support telephone was hosted by some foreigners. Talking swedish! Anyways, a quick search on the net gave me more on the issue, and told me that I had to send my computer in to repair at InfoCare. “okay enough” I thought….. but what did I know? I logged onto the Norwegian mac forums, and found a post called “InfoCare destroyed my MacBook”. Whats this? It turns out that the company has han habit of returning Macs with hebrew keyboards, marks that looks like someone has dragged your computer over spikes several times - and that the screen and plastic has cracks. Others couldnt even start their Macs when it came back.
1/5 people experienced this. And I had no way out of this. It was a bit like sending my baby to an evil dentist, when I saw the package roll away from me at the post office. Its the sort of thing you really dont want to, but you cant avoid it. It has to be done. A week has gone since I said goodbye, and today I begun to wonder how my MacBook was feeling. I called InfoCare, but they had the following to tell me “no.. we haven’t recieved your mac!” Oh man, I got scared. I thought that this was the top of the iceberg, my Macbook had dissapeared somewhere in the country. But a quick search on the postal office’s homepage told me that my mac had arrived at InfoCare TODAY. alas, it took my mac a week to do a travel that normally takes 2 hours with a plane.
Well. Lets see how this goes! Ill keep you updated on how my MacBook comes back. If it has been tortured by the evil repairman, or if it’s in tip-top shape. I cross my fingers. And stare ugly at Apple. Shame on you- production error!!!
November 8th, 2006 at 4:23 pm
I also sent my macbook to info-care, I as you I had read read that some people had troubles with info-care, but I have had no at all . I got my macbook back after a week. They changed the motherboard and the heat-sink, and I have had no shutdown since. They have been very helpful when I have phoned them, and the payed for the posting, both ways, so I don´t think you should worry, they are not at all like apple-care (whom I am really annoyed with)
December 13th, 2006 at 12:41 am
What is info care… I only know about AppleCare?
I have to send mine in too (to Apple for repair). The wireless card/Airport doesn’t work and never has- according to the posts I I believe the logic board needs to be replaced as the machine shuts down randomly- and gives me the blue (you must restart) screen- with warning, but no opportunity to save work. If I use ethernet, no problem.
But now things are getting worse- since the last firmware update- if I unplug the battery I get what you describe above- shuts down with no warning whatsover even though there is enough juice (say- fully charged). And to top it all off, the battery is now bulging out the back. What will become of my MBP- I want a new one- this stinks!