Macbook Random Shutdown

first of all, im sorry i waited so long to do this. i hurried complaining when my macbook pro malfunctioned, but didn’t care to share the success story of its fixing. i purchased my mbp last july and after one month it started to shutdown randomly. i obviously got super upset and started searching on the internet for info about the problem. first thing i found was this website, that gave me great support in sharing information and stories. for creating this web, thank you so much matthew.
then, always on this site, among many justified complaints and recounts of people going through repair’s nightmares, somebody mentioned that apple had come up with a firmware update, that seemingly would have fixed the problem. i downloaded the firmware, and my computer never had a single shutdown ever after, it worked perfectly ever since, and behaved as a ferrari, it’s the best machine i ever had.
so i stopped following the news about the problem, simply went ahead enjoying this wonder-tech. im not sure how many people found a solution through the firmware update, and im not even sure if apple came out with an official explanation about the problem’s source and its definite solution. but the firmware update worked for me, and im sure for many others, and for this, i think i ought to share my good ending. here is also a link where you may find a bit more info about the firmware update

http://www.appleinsider.com/article.php?id=2180

good luck, and thank you matthew for giving us this space to share our stories, i can honestly say i was logging in almost every hour at the time i had the shutdowns! and i’ll keep coming back to it.

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Cheers!
Matthew

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Dont get me wrong – its a good machine in theory, but not when it is shipped to you with problems out of the gate. So far, I have had three repairs and now due for the forth (major repairs). I’m fed up with waiting for appled to fix my machine ever 2 months (like my G3 800 iBook and its forever breaking logic board. Marlene Sasso (800-263-3394 X 48069) of Apple Customer Service has had me jump through hoops when I demanded replacement only to eventually admit that all they could do was another warranty repair.

I dont think so! This is an expensive machine – I didnt pay for a refurbished piece of rubbish. I want the new machine I initially payed for, thank you very much!

At this point, I dont think I will be buying another apple product ever again.

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My story begins in the summer of 06′, having recently completed my first year of university i decide that having a laptop will be extremely useful for school. So having worked all summer and finally saving enough money to buy a macbook i head over to the my campus bookstore were i am about to purchase a macbook. Unfortunately, to my dismay, the little campus bookstore is sold out of macbooks as well as macbook pros and there is a waiting list for them. My student credit card has a limit of $500, so i couldn’t purchase my mac online, and i wanted the student discount (plus free ipod nano) so i decide against purchasing it at a retail store. So i put my name on the waiting list. This was the beginning of august, and school starts in september, I think to my self (with the reassurance of the staff working there) that i will have mple time before school starts to get used to my first mac.

Unfortunately, days turn into weeks, the campus store finally got a shipment in however, not mine . I finally got my macbook (black 2.0ghz core duo) at the end of September. So i get my macbook and everything seems to be going ok then about 1 month after i get it it dies. when i say it died, i mean it was dead. wouldn’t power on, compltely useless to me. I take it to the campus store, they say its past the return policy and they cant do anything about it. My campus has an authorized repair center so i take it there. 2 weeks later i get it back, apparently something is wrong with the logic board, so it was replaced. All my notes were on the macbook, and i foolishly did not back them up, but fortunately my hard drive was intact. at this point i am happy to have my macbook back.

However, after about 2 days i realize that my macbook won’t wake up from sleep mode. when i put the macbook to sleep and wake it up the screen stays black and the little light stays on. At my campus tech repair store there is only 1 mac authorized tech. so i take it back to him. 1 week later i get it back and he doesn’t know what to do.. so he sends it to another repair center. another 2 weeks later i get it back, this tech center replaced the logic board again, (they said it wasn’t repaired properly the first time). Ok so its been 4 stressful weeks but i finally get my mac back and it seems to be working pretty good.

But 1 week later, i am in a lecture and typing some notes on my macbook when suddenly..it shuts down. so now it randomly shuts down. sometimes within 5 minutes of rebooting, sometimes 15, sometimes 1 hour…

Tomorrow i am going to take it to the repair center again. I called apples help line and they were pretty useless, i asked about a replacement and they said they needed 3 documented repairs before i was eligible…in the mean time i am really considering getting that extended apple care.

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Wow – looks like another future Mac User has been had – this guy’s new Macbook arrived DOA – doh! Could we have warned him he was in for some fun by getting a Macbook?

Here is the excerpt:

Actually, the screen doesn’t start out that way. The bottom half starts out black, then gradually changes to an interesting algae green, then brightens until it gets to the white-with-bluish-streaks you see here.

Very artsy. But not very usable. I can’t see enough to complete the setup process.

So I figure, “OK, so Apple’s vaunted quality isn’t holding up here. Fine. I’ll check out Apple’s vaunted tech support.”

Except, it’s after 6 p.m. PST. Apple’s top-notch techs have gone home for the night. I can get, according to the recorded greeting, automated iPod support. Unfortunately, that’s not what I need.

Read the full story here…

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I have been a long time windows fan however recently I took the plunge and moved over to the dark side… Well now I know it to be the apple white light side! Since I have had my MacBook 2Ghz White I have loved it. It has worked out of the box like no other and does everything that a windows PC ver did and much much more. Though I sympathise with your problems you are just an angry minority and your whiney complaints should do nothing to effect the stirling reputation that apple is building. Be reasonable with the minimum wage apple store employee and I’m sure that your problem will be sorted as I not many of the peoples problems have been.

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Saw this in our registry, wanted to share it with everyone for any thoughts..

“MacBook Pro Froze and crashed on 2/2/07. We have been on the phone with Apple off and on since 2/2/07. Today we were on the phone with them for over two hours trying to understand why the screen froze and would not work any more. WE did mention to them that directly below the “on” button on the bottom of the note.Presently it is on a hard surface, but is still hotbook” it was very hot, as hot as an iron”. All techs said they never heard of this except the last one that said the computer should be on a hard surface after which he hung up on us ”

Cheers!
Matthew

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if this weren’t so true it wouldn’t be so darn funny! lol

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