Comments on: Macbook Also Known as Crash_Book #2

By: Toshiba Computer Repair

Toshiba Computer Repair — Mon, 03 Nov 2008 22:47:57 +0000

I\’m not sure I agree with you.

By: Iskandar

Iskandar — Thu, 22 Nov 2007 08:42:50 +0000

Same thing happened to me.

the worst thing is I was told it has out of guarantee and I have to pay for the replacement. I have left it in apple store for about 1 month now since I do not know what to do with it.
This is my first apple and would be last. I had never have problem with my previous 3 Toshiba notebook.

By: Asagai

Asagai — Sun, 08 Jul 2007 17:28:42 +0000

I have a new Black MacBook, AND THIS IS MY FORTH!! I am a grad student and each time I had issues, Apple gave me a new machine. I have had this current machine since November and I am happy to say that I have not had a single problem. It is the 2nd generation Black MacBook and it appears that the kinks have really been worked out. The 1st generation models had MANY issues. i am so happy I demanded new machines.

By: Jared White

Jared White — Sat, 12 May 2007 23:58:22 +0000

In talking to Apple you just need to be firm. Demand, do not ask, for a refund or replacement. Make it clear to them how much this has inconvienced you and that you are fed up and won’t stand for this any more. It is unlikely you will get a refund from them, but they will replace it with a new one or let you pay the difference to replace it with a Macbook Pro (my recomendation if you have the money). When you phone Apple, don’t even deal with the Tech people, ask to speak to Customer Relations. They are the one’s that have the power to replace or refund your product. If you don’t have the money to pay the difference for the Macbook Pro, I would wait a few weeks until the next Macbooks come out to demand a replacement (they always replace with the latest hardware). Hopefully the third generation Macbooks will have solved these problems.

Good luck! If you have any questions you can reach me at iamaperson@shaw.ca.

Jared

By: Fred

Fred — Sat, 12 May 2007 17:19:02 +0000

The answer is simple: DELL! (or Toshiba, HP, even Sony)

By: Bernd

Bernd — Fri, 11 May 2007 20:21:43 +0000

Hi,
I had a similar problem one year ago with a MacBook Pro, first generation.

See here:

http://macbookrandomshutdown.com/2006/09/26/macbook-pro-17-kernel-panic-2/

http://discussions.apple.com/thread.jspa?threadID=664682&tstart=0

In your situation now I would threaten Apple immediately with a lawsuit to exchange your MacBook or give you a refund. They will try to repair you laptop three times and in my case it did NOT help.

I have a MacBook CoreDuro 2 17 inch now, this one has no problems.

Good luck
Bernd