I purchased in Canada one of the first MacBook Pro laptops. I have had no real problems except I have found it to be running hot, fan makes excessive noise….
I am in Italy for the year, depending on this laptop, but happy to have my much more stable Powerbook G4 here as a backup. I had not heard about the battery recall, so last week when the download/upgrade to solve battery issues and “improve performance” was announced, I dutifully did it. Suddenly the computer was shutting down without warning at about 45% battery…I went on the internet, discovered the battery recall amidst all the other talk, looked at my own battery, discovered
1: it is bulging
2: it is under the exchange program
3: and the distortion would explain the fact that the click bar was working slowly and sticking!
I knew that I was lucky. I called the Canadian support…after 30 min on a long distance call was told that they could not help me, even if I had the battery sent to a US address, it would take too long to get my old one back, therefore they would have to charge me ( 10 days…no exceptions, thank you )
I called the Italian support line, and rather than talk tech in my best, but not technical Italian, asked if he spoke English, he did, idiomatically, courteously, patiently and friendly. In a matter of moments he had advised, understood, and set me up with a UPS delivery of a new battery to my Rome address, and gave me all the contact information should something go amiss.
I will assume that when I install the new battery the problems of RSS will be solved. If not, I will assume that the
recent upgrade will have been recognized by Apple as having problems. Could they have issued this upgrade with the specific intent of helping people like meJ who did not know of the the battery problem find out about it, thereby preventing a much larger problem as the battery quietly expanded, destroying the computer
Well, I score 10 for the Italians, 2 for the Canadians….and that is generous.
