I purchased my Macbook Pro in May 2006. I have an Apple Care Plan. Anyways, ever since I’ve had the computer I’ve been having random restarts. I’ve taken it in for repair multiple times. It’s getting really ridiculous, and I just want a replacement. I have basically had everything inside of it replaced by now, but it still has random restarts. Most recently they replaced the hard drive. Now it’s even worse, half my programs won’t even open, it freezes up a lot, AND it still randomly restarts. I don’t know what is causing the problems, but it’s gotten to the point where I pretty much don’t even use the computer anymore because it’s so annoying to deal with. I just want them to replace it. Every time I take it to the Mac Store they run some diagnostics test, say they don’t know what the problem is, and can never fix it. Should I take it back to the store, or would it be better to try and talk to them over the phone or something? I just don’t know which route to take to try to get it replaced. I don’t want any more repairs because they aren’t doing anything. I’ve taken it in to the shop 4 times for this problem and one time they sent it away for repairs for a week. Any suggestions on my next course of action?
Thanks.
I have a Macbook, black, 2 GHZ, that was less than a year old. One day, the battery unexpectedly and suddenly stopped working. The laptop would still work if it was plugged in, but if the cord came out the computer would just shut down because the battery was not holding any charge at all, it wasn’t even being detected.
I took it to the local Apple Store, and they checked it, took out the old battery, put in a new one, and handed me a receipt for $0.00 as an “Under Warranty Repair”. I have an APP on it, but because it was under a year old, they didn’t even bother looking it up.
I have never had a bad experience with Apple customer support. When my iMac wouldn’t start up, the phone service guided me through reinstalling the OS from a disk, and all my files were preserved. Neither my Macbook nor my iMac have had any major issues since then.
