Macbook Random Shutdown

I have a Macbook, black, 2 GHZ, that was less than a year old. One day, the battery unexpectedly and suddenly stopped working. The laptop would still work if it was plugged in, but if the cord came out the computer would just shut down because the battery was not holding any charge at all, it wasn’t even being detected.

I took it to the local Apple Store, and they checked it, took out the old battery, put in a new one, and handed me a receipt for $0.00 as an “Under Warranty Repair”. I have an APP on it, but because it was under a year old, they didn’t even bother looking it up.

I have never had a bad experience with Apple customer support. When my iMac wouldn’t start up, the phone service guided me through reinstalling the OS from a disk, and all my files were preserved. Neither my Macbook nor my iMac have had any major issues since then.

This entry was posted on Friday, January 25th, 2008 at 2:49 am and is filed under Apple Fixed It, Customer Relations, Exchanges, Malfunctioning Battery. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.