Well, my Macbook issue has finally gotten me pissed off enough to register and tell my tale. Hopefully this will save some people from the trouble of getting a crapbook.
I purchased my Macbook in October 2006. Everything was fine and dandy. Except small details like hinges creaking, a “click” sound when I opened the lid which later I found out was because of improper alignment at the hinges, and not waking up from sleep sometimes. Never mind, I can live with this, or so I thought.
Fast forward to December 2007. (< 1 year and 2 months) One fine day, my crapbook would’t boot up at all. Had to leave it to cool overnight, then I managed to get it to start… for 2 minutes. Enough to boot to OS X, then it would freeze. Sent it in, logic board replacement required. Was told that my unit was out of warranty. After much talk to customer relations, they said they would cover the cost of the parts, but not the labour. Fine. I agreed. Macbook worked fine after repair, was told the new logic board would be covered for 90 days, parts and labour.
Roughly 2 months after, random shutdowns began. Called Apple Support, was told to do Disk Repair, firmware update, and finally a full format. Still randomly shutting down. Called them for the 5-6th time, finally was told to take it in for repair. This time, I was told that Apple would not even cover the cost of DIAGNOSING the problem, even though I was told it would be covered parts and labour for 90 days. Called Apple again, and after much talking to Customer Relations, I was told what I was told before, that Apple would cover the cost of the repair if it turned out to be a logic board issue. Fine. Sent it in, and got the logic board replaced.
And it worked fine - for less than a week, till now, so I called Customer Relations again. Was told I have to bring my unit in for repair AGAIN. Well, ladies and gentlemen, this is the last straw for me, wondering if there’s anywhere I could scrap or sell this Macbook, and get an Acer or something instead. At least I’ll only be paying a third of the cost for something with the same specs and I can change my laptop every 3 years instead of every year.
So, moral of this story, don’t give in to the marketing hype that is called Apple. If you want something with looks and branding, get a Vaio or something.
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